Refund policy

This policy applies to UK consumer purchases of physical goods from grahamhilluk.com, operated by Graham Hill Cosmetics Ltd.

Contact us about a return

Please email office@grahamhillcosmetics.com with your order number, if available. We will email you the warehouse return address and instructions. Our registered office is not our parcel-return location, so please contact us for the correct destination before posting goods.

Changing your mind

For eligible online purchases, you can cancel without giving a reason. You can tell us before delivery or within 14 days beginning the day after you, or someone you nominate other than the carrier, receives the goods. If one order arrives in separate deliveries, this period begins the day after the last item arrives.

Email us a clear statement that you wish to cancel, or write to Graham Hill Cosmetics Ltd, 124 City Road, London EC1V 2NX, United Kingdom. You may use the cancellation form below, but you do not have to. You do not have to wait for us to approve your cancellation. Send your notice before the cancellation period ends.

After notifying us, send the goods back without unnecessary delay and within the following 14 days. Keep evidence that you posted them.

If a statutory cancellation or return deadline falls on a Saturday, Sunday or bank holiday, it extends to the next working day.

For change-of-mind returns, you pay the direct cost of sending the goods back.

Please pack items securely. You may inspect them as you reasonably would in a shop. Where the law permits, we may reduce the refund to reflect a loss in value caused by handling beyond what was necessary to check the goods. We do not charge a cancellation or restocking fee.

Sealed products and hygiene

If a product is supplied with a hygiene seal and opening it makes it unsuitable for return for health or hygiene reasons, you cannot return it simply because you have changed your mind once that seal has been broken after delivery. This does not affect your statutory rights if goods are faulty, damaged or not as described.

Refunds after cancellation

For a whole-order cancellation, we refund the price paid and the standard delivery charge. If you selected expedited delivery, we refund the equivalent standard delivery charge, not the extra expedited charge.

We refund without unnecessary delay, no later than 14 days after receiving the goods back or, if earlier, receiving your evidence of sending them back. If no goods were supplied, or we offered to collect them, the deadline is 14 days after you tell us you are cancelling.

Refunds go to your original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Faulty, damaged or incorrect goods

Please contact office@grahamhillcosmetics.com if an item arrives damaged, is faulty or does not match your order. Your rights in these circumstances are separate from change-of-mind returns.

Goods must meet the required quality standard, match their description and be fit for their purpose. If they do not, you normally have a right to reject them for a full refund within 30 days of delivery. Rights continue after that period and may include a replacement, repair, price reduction or refund, depending on the circumstances. We cover reasonable return costs where you are entitled to return goods because they do not meet these requirements.

Nothing in this policy limits your statutory rights.

Optional cancellation form

You can copy this form into an email or print it and send it by post. It is optional: any clear statement that you wish to cancel is sufficient. The correspondence address below is not the warehouse parcel-return address; we will email you the warehouse address and instructions separately.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Graham Hill Cosmetics Ltd, 124 City Road, London EC1V 2NX, United Kingdom; office@grahamhillcosmetics.com

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*]/for the supply of the following service [*]:

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.